Inspire HR no longer connecting to iPhone 11

[Zoeywolstencrof]

My inspire hr will not connect via Bluetooth it shows in my Bluetooth devices it won’t allow me to remove the device (forget device) and when I try and connect with the 4 digit code it get the message ‘having trouble connecting to your tracker’ I have rebooted my watch and my iPhone and reset network settings on my phone is this a common issue as it’s never happened before?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Zoeywolstencrof.

I am sorry to hear your Inspire HR stopped syncing with your iPhone 11. Thanks for trying to resolve this and providing the additional details. I understand your concern and I am here to help. I recommend trying the following:

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone.
6. Restart your Fitbit with the steps from this help article.
7. Open the Fitbit app, tap on your profile picture > Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

Let me know how it goes. 

[Zoeywolstencrof]

My Bluetooth is taking ages to find the inspire hr abs when it does it doesn’t give me the option to forget the device I don’t have anything else connected to my Bluetooth but I did try and connect to my mums car to check it wasn’t a phone issue and there was no problem connecting or forgetting the device is this a common problem?

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Zoeywolstencrof.

I appreciate your efforts and the additional details. I understand your concern about the Bluetooth connection and while it's not a common issue, I would like to confirm if you've tried the rest of the troubleshooting instructions in order to connect your tracker?

Looking forward to hearing back from you.

[Zoeywolstencrof]

I have tried everything more than once and I’m still getting the same message



Sent from my iPhone

[LiliyaFitbit]

Thank you for your response, @Zoeywolstencrof.

Since the issue persists, I've sent your information to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.