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Calories burned not updating

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‎02-07-2020 17:31 - last edited on ‎02-09-2020 10:45 by Fitbit Moderator

‎02-07-2020 17:31 - last edited on ‎02-09-2020 10:45 by Fitbit Moderator

Something is off since I got my Versa 2. My old Fitbit (can’t recall name, slim little thing) tracked calories very well. Since I “upgraded” to the Versa 2 it seems my calories burned is always the same, regardless of steps or exercise, 1386. This is a problem. It’s affecting my motivation and I’m very frustrated! Help!?

 

Moderator edit: updated subject for clarity

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‎02-09-2020 10:50 - last edited on ‎05-23-2024 08:46 by Fitbit Moderator

‎02-09-2020 10:50 - last edited on ‎05-23-2024 08:46 by Fitbit Moderator

Hi @Okwow. Welcome. It's good to see you here in the forums and I'm sorry for the delay.

Thanks for bringing this to my attention. I understand how you're feeling about not having your calories burned updated despite the exercises you've done. I've checked with our Support team and apparently they already took your case under their wings. They'll help you with this matter via email, so make sure to keep an eye on your inbox.

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‎02-09-2020 16:26

In response to LizzyFitbit

‎02-09-2020 16:26

Thank so much!

Sent from my iPhone
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‎02-10-2020 15:59 - last edited on ‎05-23-2024 08:46 by Fitbit Moderator

In response to Okwow

‎02-10-2020 15:59 - last edited on ‎05-23-2024 08:46 by Fitbit Moderator

Hi @Okwow. It's great to see you here again.

You're very welcome and I'm glad that you're receiving assistance from our team. Be sure that your case is on good hands! If you have time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Hope to see you around more often! 

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