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Sharing step counts

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‎02-06-2020 10:21

‎02-06-2020 10:21

So the last few weeks I’ve been having my shared photos ( from the share button from the today screen) I have tried with a different background or the provided backgrounds. When I share it’s a grey screen and then later they totally disappear. I was hoping with the update this would stop.   It’s really no fun to not be able to share my progress with my friends especially when they can and I can’t.  This is what happens before they disappear:

21DEC5AB-8733-4FC3-860D-9806D7A0739D.jpeg

 

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3 REPLIES 3

‎02-07-2020 09:25 - last edited on ‎09-21-2024 11:53 by Fitbit Moderator

‎02-07-2020 09:25 - last edited on ‎09-21-2024 11:53 by Fitbit Moderator

Hi @SunsetRunner. Welcome to the Community Forums.

Thanks for bringing this to my attention as well for sharing a screenshot of what is displayed on the Fitbit app. I know how you're feeling about not being able to share your progress with your friends and let me recommend to log out from the Fitbit app, force quit the app, reboot your phone, log back in to your account and try sharing your stats from the Today's screen.

If the same keeps happening, please let me know the following:

  • Your phone's model.
  • The OS version running on your phone.
  • Are you able to post anything on Feed? If not, do you see the same grey screen?

Please keep me updated.

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0 Votes

‎02-07-2020 10:46

In response to LizzyFitbit

‎02-07-2020 10:46

Hi Lizzy, 

Thank you for the reply, The screenshot was after doing all of that.  I also made sure that my app was updated. 

My Phone 

iPhone 6s

iOS 13.3.1


I get the same gray screen then eventually the photo disappears.  I do not know if it is just me or if others see the photo and I don't, no one has commented just cheered. 

Thank you for your help!

Chrisitna

Best Answer

‎02-10-2020 15:30 - last edited on ‎09-21-2024 11:52 by Fitbit Moderator

In response to SunsetRunner

‎02-10-2020 15:30 - last edited on ‎09-21-2024 11:52 by Fitbit Moderator

Hi @SunsetRunner. It's great to see you here again and I'm sorry for the delay.

You're welcome. Thanks to you for getting back with the requested information, as well for your efforts while trying the steps posted above. This sounds odd and to further investigate may I know if the entire post along with the cheers disappears? How long does it take to disappear? Also, have you asked your friends if they're able to see your posts?

If possible, try sharing your steps one more time and take a screenshot of the photo that disappears during this process. Then attach it in your reply so I can take a look into this.

I'll look forward to your responses.

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