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Calories from scanned items do not match the Fitbit database.

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‎01-06-2018 12:48 - last edited on ‎01-08-2018 06:31 by Moderator Alum

‎01-06-2018 12:48 - last edited on ‎01-08-2018 06:31 by Moderator Alum

 I was scanning the barcodes off the packages to enter my calories and what's coming up isn't even close to what's on the label.  How do I report it to get it fixed ?

 

Moderator Edit: Clarified Subject.

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‎01-08-2018 06:30

‎01-08-2018 06:30

Hello @jbcjrsb, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate you have taken the time to submit your feedback, at this moment I would like to ask you for pictures and screenshots of the items you're scanning so I can check this further and forward the information if necessary. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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