Calories in not totaling

[Mrjasenw]

When I add food the calories in total does add up to the correct amount. It finally totals correctly at the end of the day, but during the day I have to total the calories myself.

[MarcoGFitbit]

Hello @Mrjasenw, welcome to the Fitbit Community!

In this situation, I would like to recommend logging out from the Fitbit app, restart your iOS device and log back in to the app. This should help the app update the calorie information correctly when you add food.

Give it a try and keep me posted in case you need anything else! 

[Mrjasenw]

Nope that didn't work. The app isn't consistent. Sometimes it totals and works and sometimes not.

Sent from my iPhone

[YojanaFitbit]

Hope you're having a lovely day @Mrjasenw! Thanks for getting back. If you're still having issues with your calories in with your iOS device, I'd like to have screen shots of the issue. Can you send one of the food you're logging vs the total of your calories in at that moment. 

That's a pretty weird thing, I would like to further investigate. 

I'll be waiting for your response! 

[Mrjasenw]

Please see the attached photo.

Thanks,
Jasen

Sent from my iPhone

[YojanaFitbit]

Hey there @Mrjasenw! Thanks for replying. I can see your picture but I think that the picture wasn't uploaded successfully. Would you mind to post it again. 

I'll be around!  

[Mrjasenw]

Please see attached picture. Again.

Sent from my iPhone

[Mrjasenw]

[YojanaFitbit]

Hope you're doing great @Mrjasenw! Thanks for the picture. Sorry for the inconvenience, our team is now aware of the issue, I hope they work in a solution. In the mean time have you checked the information on the Fitbit.com Dashboard, to see if this information looks more consistence there.

See you around and thank you for your understanding!