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Can not log in to app

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‎01-02-2017 14:25

‎01-02-2017 14:25

Hi, I can not log in to my app on my iPhone or iPad it keeps telling me my email or password is incorrect? I have reset my password and I can access the online website with my email and username, can anyone help?

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‎01-03-2017 06:24

‎01-03-2017 06:24

Hello @Berryt, thanks for joining us!, it's a pleasure for me to welcome new members to the Community!

 

Have you tried logging to your account through the Fitbit website using your email and the new password you've set? If you're able to log in thorugh the website, please restart your phone and try to log in once agan on the app; make sure your keyboard doesn't capitalize the first letter on your password as sometimes this can happen. 

 

If you're still unable to log in, my best recommendation would be contacting our Support Team. Let them know about everything you've tried so far, I'm sure they will be more than happy to get you back on track. 

 

Give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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