help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can someone please help me

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2017 11:07

‎11-19-2017 11:07

Since the update 4 days ago when I log onto the app the lower half (tiles) for calories eaten say the same for every day and half of my red dots have disappeared for the ‘meeting your 250 steps per hour’ tile. And today it hasn’t logged my walk.

now. I am quite certain before the update when I swipe through each day on the lower tiles it says what my calorie intake was for that day etc. I have been in touch with Fitbit and they are saying the tiles will display what I have eaten calorie wise so far on the present day tile as well as all previous tiles. 

I really am quite sure this is incorrect.

here are some screen shots

 

8A0C5249-18C8-4C8C-A9B9-8B9FADCBE711.png9889DD23-A3E2-40A8-9557-ACD9E9BBBC52.pngF92E2054-C55B-4327-BB49-97290672DE59.pngSurly this is not correct! I’m pretty sure previously these all said different things as in the amount I had eaten for that day. I most certainly do not eat the same amount everyday

Best Answer
0 Votes
1 REPLY 1

‎11-19-2017 11:51

‎11-19-2017 11:51

So, fitbit just got back to me to say it it is a new dashboard! That will only display today’s information on previous days of all tiles!

they also sent me this link

 

Ability to see previous days with all tiles on iOS app

 

I cannot believe they they sent me a link about a thread of people who are angry about the same issue I am ! 

Come on FITBIT.... I’m seriously considering getting a refund. This is the worst customer service I have ever experienced!

Best Answer