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Can't access IOS app after update

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‎02-05-2016 20:41

‎02-05-2016 20:41

I can't log into the app for some reason. I can see that the app updated itself very recently. When I try to login, I get a message saying Login failed because I need an Internet connection to login but I have got a good working connection!
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‎02-06-2016 07:15

‎02-06-2016 07:15

Hi @HelenRobinson very welcome to the Community! Smiley Happy That is very weird. You can try to change the password by going into your online Dashboard on www.fitbit.com/login, then click the "Forgot Password" link, enter your email address where prompted and click "Submit", you'll receive an email in your inbox with a link. After clicking the link you'll be prompted to enter a new password.

 

Let me know how it goes! Smiley Wink

Community Moderator Tarin | Community Moderator

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