help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access IOS app after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2016 20:41

‎02-05-2016 20:41

I can't log into the app for some reason. I can see that the app updated itself very recently. When I try to login, I get a message saying Login failed because I need an Internet connection to login but I have got a good working connection!
Best Answer
1 REPLY 1

‎02-06-2016 07:15

‎02-06-2016 07:15

Hi @HelenRobinson very welcome to the Community! Smiley Happy That is very weird. You can try to change the password by going into your online Dashboard on www.fitbit.com/login, then click the "Forgot Password" link, enter your email address where prompted and click "Submit", you'll receive an email in your inbox with a link. After clicking the link you'll be prompted to enter a new password.

 

Let me know how it goes! Smiley Wink

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

Best Answer
0 Votes