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Can’t add any exercises in IOS app Dutch version

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‎10-08-2019 23:25

‎10-08-2019 23:25

In the Dutch version op the IOS Fitbit app (location: Netherlands) its not possible anymore to select exercises and add these manually in the app. 
When you change to location UK it is possible. 

I have tried to reinstall the app but the problem remains the same. Any solution? 

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1 REPLY 1

‎10-09-2019 13:28

‎10-09-2019 13:28

Hello @Dutchmom, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Do you receive any error message when you try to log an exercise or the list of exercises simply doesn't load? If you haven't already done so, please try the following troubleshooting steps and let me know if the issue persist:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

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