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Can't add friends if email ends in .com

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‎06-07-2022 14:34 - last edited on ‎06-13-2022 16:47 by Fitbit Moderator

‎06-07-2022 14:34 - last edited on ‎06-13-2022 16:47 by Fitbit Moderator

I notice that it's only emails that end in .com that the app won't allow you to add and a error message pops up 

 

Moderator Edit: Clarified subject

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‎06-13-2022 16:52 - edited ‎06-13-2022 18:16

‎06-13-2022 16:52 - edited ‎06-13-2022 18:16

@M00S3 Welcome to the Community.

 

I've moved your post to this new thread so we can keep the forums organized. Thanks for bringing this to our attention and for your efforts while working on this matter. Just to confirm, does this happen just when adding friends via email? Or also when searching from your contacts or by username? Since an error message is prompted, please take a screenshot of it and attach it to your reply.

 

Because your post didn't mention, let's give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.
  5. Try adding your friends one more time.
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