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Can't add friends

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‎05-04-2020 10:30 - last edited on ‎05-07-2020 15:17 by

‎05-04-2020 10:30 - last edited on ‎05-07-2020 15:17 by

I am having trouble adding my contacts or friends. It doesn't even give me the option to connect my profile to Facebook. 

 

 

Moderator edit: subject for clarity

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‎05-07-2020 15:16

‎05-07-2020 15:16

Welcome to the Fitbit Community, @marysurdow. I am sorry for the delayed response.

 

I am sorry to hear you're having trouble adding your contacts or friends. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

 

  1. Log out of the app.
  2. Force quit the app and check if it is updated to the latest version by following these steps.
  3. Restart your phone. 
  4. Log into the Fitbit app and check if the issue persists. You can confirm the steps to connect with friends in this help article: How do I connect with friends on Fitbit?

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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