Can't change calorie goal on Fitbit app

[lhklette]

hi!  I've read many posts on this topic and tried everything suggested (force closed app, uninstalled iOS app and reinstalled, changed the goal in the 'You' section, changed the goal in Fitbit Settings under Nutrition and Weight).  No matter what I do, after I save the change it immediately reverts from 1300 calories to 414.

What else can I try?  Thanks for any insights.

Moderator Edit: Clarified subject

[LizzyFitbit]

@lhklette Welcome on board.

Thanks for bringing this to my attention, and I'm sorry you're having this experience. Because it's been a few days since you posted may I know if the issue persists? Does the same happen with other goals such as steps or weight?

Please make sure to keep the Fitbit app updated as this will ensure its overall performance.

[lhklette]

Hi— unfortunately, the problem persists despite me trying all the suggested solutions virtually every day.

Any idea what else I can try? It’s very frustrating.


Moderator Edit: Personal info removed

[LizzyFitbit]

Hi there, @lhklette.

Thanks for keeping me posted and your efforts while working on this matter. I understand how frustrating this can be. I'd like to share with you that our team recently released a new update for the Fitbit app which should be available for everyone. With this in mind, please check the App Store, install it if you see it pending and reboot your phone.

Try changing your calories goal one more time to see how it goes this time.

[lhklette]

Hi! Thanks again for looking into this. I have completed all the actions you suggested, and it did not fix the problem. I wonder if it is a bug in the most recent version since it happened around the time that was released in January.

[LizzyFitbit]

Hi there, @lhklette.

You're welcome, and thanks to you for trying those steps. Given this situation, please provide me the following information in order to investigate in my end:

• On your iPhone settings, tap General > About and let me know the model and software version.
• If possible, take screenshots showing the issue when changing the calorie goal.
• Also, does the same happen when changing other goals?

[lhklette]

Thanks! I have no issues changing any other goals. They all work as expected.
Attached is a screenshot of my phone settings and two screenshots of each way one can change the calorie goal. In both instances, it appears that I have changed it, but they immediately revert as shown.

[LizzyFitbit]

Hi there, @lhklette.

Thanks for getting back with additional information. It seems the screenshots weren't attached correctly in your post. If you need help with that, let me suggest the instructions described in this post.