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Can’t find my Fitbit in app

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‎07-06-2018 16:14

‎07-06-2018 16:14

I just got a Fitbit Alta from a friend. It isn’t listed in my Fitbit app. How should I proceed to set it up?  It’s not syncing with my iPhone 6S plus either. 

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‎07-06-2018 16:37

‎07-06-2018 16:37

Hi @D2cheer28. Congratulations on getting a Fitbit Alta! We are happy to help you set it up. First, make sure your friend removed the Alta from his/her account ... and also removed it from Bluetooth in their phone settings. 

 

Then tap here for detailed instructions. C’mon back if you have questions. 

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3 REPLIES 3

‎07-06-2018 16:37

‎07-06-2018 16:37

Hi @D2cheer28. Congratulations on getting a Fitbit Alta! We are happy to help you set it up. First, make sure your friend removed the Alta from his/her account ... and also removed it from Bluetooth in their phone settings. 

 

Then tap here for detailed instructions. C’mon back if you have questions. 

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‎07-06-2018 19:02

In response to SunsetRunner

‎07-06-2018 19:02

Thank you!!!!  My 12 year old was able to figure it out!!!!

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‎07-11-2018 08:57

In response to D2cheer28

‎07-11-2018 08:57

Hello @D2cheer28, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @SunsetRunner, thanks for all your help. 

 

@D2cheer28, I'm glad to hear your issue has now been resolved,  thanks for taking the time to let us know. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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