help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't join a challenge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-12-2016 09:02

‎12-12-2016 09:02

I was invited to a workplace challenge but never received the email invite. But when I go into my app it shows me as invited, but I don't see any option to join the challenge. And it started at midnight tonight.

Best Answer
0 Votes
1 REPLY 1

‎12-13-2016 04:14

‎12-13-2016 04:14

Hello @AnnieCushing and welcome to the Community!.

 

Challenges can only be performed by up to 10 people, if the app doesn't show you an option to join it might be possible 10 people are already in the challenge and it's currently not accepting new participants. Is this the first time you don't receive the invitation email or has it happened before? If so, please check Notifications on your online Dashboard. Check if the email box is checked under Challenges, if it is, uncheck it and check it back to reset notifications. 

 

I hope this information can be helpful, feel free to reply in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes