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Can't log/check details in the app

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‎01-01-2021 16:08 - last edited on ‎01-03-2021 12:06 by

‎01-01-2021 16:08 - last edited on ‎01-03-2021 12:06 by

Is anyone else having issues with the iOS app? I have restarted the app and restarted my phone, but only the menu options are responding. Cannot add food, exercise, sleep, check heart rate, etc. 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎01-03-2021 12:05

‎01-03-2021 12:05

Welcome to the Fitbit Community, @Hoosbo.

 

I appreciate trying to troubleshoot beforehand and for providing the details of the issue. I recommend doing the following:

 

  1. Log out of the app.
  2. Force quit the app and check if it is updated to the latest version by following these steps.
  3. Log into the Fitbit app.

If the issue persists, try to uninstall and reinstall the app. 

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-11-2021 03:34

In response to LiliyaFitbit

‎01-11-2021 03:34

Thank you. I tried all of this except uninstall/reinstall the app and went to bed that night continuing to have issues. It finally resolved itself the next day for no apparent reason. Guess we can close this - sounds like the thread didn’t add much value to the community or fitbit devs. Thank you!

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‎01-11-2021 17:10

In response to Hoosbo

‎01-11-2021 17:10

Thank you for your reply, @Hoosbo.

 

I am glad to hear the issue is resolved. Thank you for posting the update here. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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