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Can't log into my Fitbit account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2023 06:44 - last edited on ‎08-29-2023 09:55 by Fitbit Moderator

‎08-29-2023 06:44 - last edited on ‎08-29-2023 09:55 by Fitbit Moderator

Mid sync my app went to the login screen and now refuses to accept my details. I am using iPhone 13 and have been for some time. I can login to the website and I have changed my password. I have also deleted and reinstalled the app several times, rebooting the phone each time. What do I do next? 

Moderator Edit: Clarified subject

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‎08-29-2023 10:01

‎08-29-2023 10:01

Hi there, @Frenchrover. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot this issue before reaching out.

I would like to suggest you to go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. After that, try to log in again. 

If you continue having syncing difficulties, please see Why won't my Fitbit device sync?

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


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‎08-30-2023 01:08

In response to MarreFitbit

‎08-30-2023 01:08

Hi
Thanks for your message. There is no home button on my phone but I have done what you suggested. Still no joy and it’s now 3 days since I was able to sync my watch.
I attach a screenshot of what I get despite putting the correct information in.
I can’t get past this page. What more can I do?
Although I am from UK we are on holiday in France - is this a factor?

Sent from my iPhone
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