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Can't log on to app

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‎04-02-2016 04:54

‎04-02-2016 04:54

I can't log onto the Fitbit iPhone app. Get the message to check username and password. I've tried resetting password and can log on to Fitbit.com acct but not the app. Per one suggested fix I went to settings and made sure time sets automatically. Anyone know a fix? I have seen MANY on the community forum with the same issues BUT NO RESOLUTION POSTED.
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‎04-04-2016 09:55

‎04-04-2016 09:55

@Gofolks A warm welcome to our Fitbit Community! It's weird that you are experiencing issues when trying to log in to your Fitbit account through the app. I recommend making sure that your phone has the most recent app version. If so, turn off your phone, turn it back on. Finally open the Fitbit app and try logging in one more time.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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