Can't login any longer on the Fitbit app

[djjoshu]

As it often does, my watch stopped recording my sleep, and as advised previously I deleted my app and tried to reinstall. Here's the issue. They moved to Google, but my email addresses are all professional, Workspace addresses. So I can't login to the website OR to my app.

All the instructions I have seen about changing the email require you to open the app, but this is not an option for me. It's pretty strange that they would do this to their most professional paying users! Does anyone know a way around this bug? Thanks!

I guess they didn't plan this transition very well for Google WorkSpace users? It seems that if you were using Workspace when they performed the transition to Google, then there is no known way to login and change your email 😞

Moderator Edit: Clarified subject and merged replies

[djjoshu]

Okay .... nobody answers here, but I can say with gratitude that I eventually got someone on the phone, and I'm back in business! Thank you Fitbit 🙂

[LizzyFitbit]

Hi there, @djjoshu.

Thanks for sharing your experience, and I'm sorry you didn't receive a response in the forums. Nevertheless, I'm glad you received help over the phone and I hope you can keep working toward your goals.

By the way, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics. Have a nice weekend.