02-24-2017 12:11
02-24-2017 12:11
I was having some difficulty syncing my Blaze to my phone so I decided to delete the app and then reinstall it. Now I can't login to the app, I input my email and password and it doesn't do anything. It says it's logging in, but it never does. I can login on my PC with no problems. Anyone else having this issue?
02-28-2017 06:37
02-28-2017 06:37
Hello @enach thank you for joining the Fitbit Community. I wonder if you are seeing any error message when you try to log in? have you review if the email account and password are correct?
In the meantime, lets try to do these steps:
1. Double tap the home button on your iOS device. Your open apps will show on your device's screen.
2. Close the Fitbit app by swiping the app image in an upward motion.
3. Reopen the Fitbit app and give it another try.
If this is not working, attempt a password reset using the "Forgot Password" link on the iOS App. After resetting the password try to login to the app one more time.
Let me know how it goes, I'll be around.
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