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Can’t login to Fitbit app with iOS 14.6 and Charge 4

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‎08-03-2021 10:36 - last edited on ‎08-04-2021 13:50 by

‎08-03-2021 10:36 - last edited on ‎08-04-2021 13:50 by

I am trying to sync my Charge 4 for the first time in a few months, but I can’t login. I searched the help topics and have rebooted my phone, reinstalled the app and deleted the old Bluetooth connection. Nothing. The login works fine on the web so I know it’s correct. 

 

 

Moderator edit: subject for clarity 

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‎08-04-2021 13:49

‎08-04-2021 13:49

Welcome to the Fitbit Community, @Ampordon.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend to clear your iPhone cache, restart your router, turn off WiFi on your phone and use your cellular data. After that you can set up your device by following these steps: How do I set up a replacement device or add a second device to my account?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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