Can't post in the Community Feed

[Ajossey]

When I try posting to any community feed I get an error message that says post failed. I have checked for updates, I have uninstalled the Fitbit app and reinstalled and still nothing. I’m using an iPhone XR and an Ionic Fitbit. I submitted a question to Fitbit support a week ago and no response. Does anyone have any suggestions?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Ajossey. Welcome to the Community Forums.

Thanks for bringing this to my attention, as well for the steps that you've tried prior posting. I contacted our Support team and I was told that a case was created to handle your concern. They provided you with more details via email, so I'd recommend to check your inbox, spam and junk folders to find their response. Please follow up on your email case should you have any further questions.

See you around.

[SunsetRunner]

am not the only one  i cant post anything or message  i think they are working there appt or something.   i try everything and  its getting mad.   i will just wait they fixt it.    

Tonya  

[LizzyFitbit]

Hi @SunsetRunner. Welcome on board! I'm sorry for the delayed response.

Thanks for letting me know that you're also having the same issue. May I know since when you started having this issue? Since you mentioned to have issues messaging, do you mean that you're unable to message your friends? If you've not done so, I'd recommend to log out, verify if the Fitbit app is updated to the latest version, force quit the Fitbit app, reboot your phone, log back in and try posting one more time.

If the issue persists and you receive an error message when trying to post anything on the Feed, please take a screenshot and attach it in your reply so I can take a look into this.

I'll look forward to your reply.

[SunsetRunner]

•  This what happens i did reboot my phone nothing so i made a new account.  You can Fixed it. 

[LizzyFitbit]

Hi @SunsetRunner. It's great to see you here in the forums and I'm sorry for the delay.

Thanks for getting back with a screenshot, as well for troubleshooting the Fitbit app with the step suggested above. I was checking with our Support team and I was told that you already have a case created with them. Since they have access to your account details, my best suggestion is to keep an open communication with them so you can receive further assistance.

I'll be around in case you have another question.

[tonyabamonte]

Thanks i made a new account 

[LizzyFitbit]

Hi @tonyabamonte. Welcome to the forums.

Thanks for letting me know that you've created a new account. If you need anything else from me, let me know so I can help you out.

See you around! 😊

[SunsetRunner]

Do u know why my another account didn't let me post.  I see people are having trouble with there appt.   Does Fibit having trouble with there appt something let me know.   That's why i made a new account.  

[LizzyFitbit]

Hi @SunsetRunner. It's great to see you again.

Thanks for keeping me informed about your new account. I understand your concern about this situation and since you've reported this issue to our Support team, I'd suggest to continue communicating with them as they already have access to your account's details to further investigate. I'm sorry that you've had this experience and be sure that your feedback won't go unnoticed.

Feel free to reply back if you have another question.

[ROBERT.H]

I'm have same problems can't post can't leave messages i just get error 

[Ellis_4779]

I'm unable to post. I'm getting the same error

[ROBERT.H]

Hi Ellis_4779 I told fitbit support about my problem they fixed the
problem they said that they had updated the app. I had to log out of the
app then log back in again everything is now working ok I hope this will
help regards Robert H

[LizzyFitbit]

Hi @ROBERT.H, it's great to see you around. @Ellis_4779, welcome on board.

@ROBERT.H, thanks for sharing the steps tried to get the Community Feed working. I'm sure others will find your post very helpful. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, make new friends and find encouragement from other members.

@Ellis_4779, thanks for letting me know that you're getting an error message when trying to post. While reviewing your details I was informed that you already have a case created with the Support team and they provided you with assistance via chat.

I'll be around if you need anything else.

[Shaounak]

I'm also facing the same error. I tried uninstalling the app and reinstalled the same. I also tried logging out and logging in again with no vail. This is really annoying.

[LizzyFitbit]

Hi @Shaounak. Welcome! It's great to see a new face around.

Thanks for sharing that you're also having issues to post in the Community Feed, as well for every step tried on your own. Even though you've tried troubleshooting the Fitbit app, please give a try to the following steps:

1. Log out from the Fitbit app one more time.
2. Check if the Fitbit app is updated.
3. Force stop the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app, log back in and try posting in the Community Feed.

If the Post failed message keeps appearing on the Fitbit app, please provide me with the model and OS/version of your phone so I can further investigate on my end.

I'll look forward to your response.

[Shaounak]

My Issue was resolved today morning after I -

Logged Out -> Force Stop -> Uninstall -> Restart -> Re-install -> Relogin
-> Provide the Permissions to the App -> Share

--

*Thanks & Regards*

Moderator Edit: Personal info removed

[Ellis_4779]

Tried all that. Still the same

[Shaounak]

Create a case with Fitbit. I'm not sure if this is getting resolved on a case by case basis because I had called them yesterday to create my case. And today I did followed the steps and found it working. After uninstalling the app make sure to restart the phone.

[LizzyFitbit]

Hi @Shaounak, I hope you're doing well. @Ellis_4779, welcome to the Community Forums.

@Shaounak, thanks for the update, as well for sharing the steps that worked for you. I'm glad everything is working now and I'm sure other members will find your post very helpful!

@Ellis_4779, thanks for joining this thread and letting me know that you're having the same issue with the Community Feed. Because your post didn't mention, may I know if you've tried the steps suggested in my post? If not, please give them a try and keep me posted with the outcome.

Look forward to your comments.