Can't post in the Community Feed

[Ajossey]

When I try posting to any community feed I get an error message that says post failed. I have checked for updates, I have uninstalled the Fitbit app and reinstalled and still nothing. I’m using an iPhone XR and an Ionic Fitbit. I submitted a question to Fitbit support a week ago and no response. Does anyone have any suggestions?

Moderator edit: updated subject for clarity

[Lavenderose]

Hello! For some unknown reason I am not able to post anything and yet I still receive notifications, messages, and friend requests. This really sucks because I actually like these people and I can’t even talk to them. It won’t even let me like anyone else’s posts or let me message anyone at all. I uninstalled the app and went to bed and then reinstalled it when I woke up only to find out the same thing was happening again. Can you please tell me what I need to do to get back? 

[ROBERT.H]

I had the same problem I tried everything but in the end it fixed itself it
did that some time

[LizzyFitbit]

Hi @Lavenderose. Welcome to the Community Forums. @ROBERT.H, it's good to see you around.

@Lavenderose, thanks for taking the time to troubleshoot the Fitbit app. Because this shouldn't happen, I've contacted our Support team to forward your posts and I was told that you already have a case created with them. It seems they've sent you an email with more details so make sure to check your inbox, spam or junk folders. 

@ROBERT.H, I'm glad that the issue got fixed on your end and I hope you continue finding encouragement from other members in the Fitbit app Community Feed.

[SunsetRunner]

Hi

how long did u have to wait until it came back ?

im facing the issue for more than 10 days now. I’m getting nervous . 

[ROBERT.H]

It took about 10 weeks then it just fixed itself

[SunsetRunner]

Thank you for the answer although I’m totally disappointed with this.

[ROBERT.H]

I was very disappointed to I tried everything 😔

[LizzyFitbit]

Hi @SunsetRunner, welcome on board. @ROBERT.H, it's good to see you here and thanks for stopping by to help our members.

@SunsetRunner, thanks for letting me know that you're having this issue, I'm sorry for this inconvenience. I understand how you're feeling and I've contacted our Support team on your behalf however, I was told that you already have a case created. It seems they're helping you via email so please keep an open communication with them.

[SunsetRunner]

Hi
Still no update on the matter.
Is there someone who cares the issue ? Really annoying.

B. R.

Envoyé de mon iPad

[LizzyFitbit]

Hi @SunsetRunner, it's good to see you again.

Please note that due to recent events affecting our operations there might be a delay in their reply. I understand where you're coming from about not getting this resolved and I'm sorry for this inconvenience. While I don't have access to your case, I've forwarded your posts to our team so they can look into this and get in touch with you soon via email. Your patience is appreciated and be sure that your feedback hasn't gone unnoticed.

Have a good day.

[ROBERT.H]

It's all OK I can post now. It just resolved itself

[LizzyFitbit]

Hi @ROBERT.H, it's nice to see you again.

I'm glad you're able to post in the Community Feed and I hope you continue sharing your experience with other members. If by any chance you'd no longer like to follow a board, thread, or post, you can delete your subscriptions by following these steps:

1. Navigate to your Community Settings, and click "Subscriptions & Notifications." 
2. Click "My Subscriptions" to view a list of posts, threads, and boards that you are subscribed to. 
3. To delete a subscription, check-mark the box next to each respective subscription. Then, click Email Subscription Options to the top right, then Delete Selected Subscriptions.

[JohnnyHarrison]

I’m having this issues same I tried posting it says failed 

[LizzyFitbit]

@JohnnyHarrison Welcome to the Community.

Thanks for joining this thread, I'm sorry you're also having this experience. Because your post didn't mention, did you try the suggestions shared in my previous post? If not, please give it a try and attempt posting in the Community Feed one more time.

If by any chance the issue persists, my best advice is to get in touch with our Support team so they can investigate what may be occurring and continue helping you. They're available via chat and phone, just click here to get connected with them.

[SunsetRunner]

Hi
I noticed a few days ago I can post again.
But it came back magically after +/- 10 months.
The support didn’t help.
I just stopped following the community, that’s a pity.
Im afraid there is no support and hope to get help.
Sorry for u.

Rgds.

Envoyé de mon iPhone

[ROBERT.H]

I have now resolved the problem I can now post in the community. I had to
delete the app then download the app and after a few weeks it was ok..
Robert H

[ROBERT.H]

I think the problem is the app. Regards Robert H

[LizzyFitbit]

Hi there, @SunsetRunner and @ROBERT.H.

Thanks for your efforts while working on this situation. While I'm glad you're able to post in the Community Feed, I understand where you're coming from and I'm sorry for this inconvenience. Every feedback shared in the forums is always taken into consideration to work on our services and improve the overall Fitbit experience. Your comments are truly appreciated and please know they won't go unnoticed.