Can't re-pair my device with iPad

[Unicorn1960]

Anyone know what is going on at Fitbit?  My iPad couldn’t find my device and when I tried to set it up again I now have www.fitbit.com/setup scrolling across the screen.  When I go to that website there is a screen that says it doesn’t exist.  WTF????????

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Unicorn1960. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing trying to set up your Fitbit device with your iPad. Thank you for your efforts, I totally understand how you are feeling and I am here to help you. I recommend to force quit the Fitbit app, turn off/on Bluetooth on your iPad and then follow these instructions to set up your device:

1. From the Today tab, tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you experience any difficulties with pairing your device, please find the troubleshooting instructions here. 

Let me know if the issue persists, I'll be around. 

[iceheart62]

Thank you, for your help.  This helps me out.  My device is found and I am back on to walking.

[LiliyaFitbit]

Welcome to the Fitbit Community, @iceheart62.

Thank you for joining the thread and sharing that the instructions provided in this thread helped you resolve the issue. I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!