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Can't receive calls - Charge HR

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‎03-25-2016 20:51 - last edited on ‎03-27-2016 07:14 by Moderator Alum

‎03-25-2016 20:51 - last edited on ‎03-27-2016 07:14 by Moderator Alum

When I go to sync my calls on the notifications it loads fine but then a message pops up saying Bluetooth couldn't connect but in settings jm connected! What do I do?

 

 

Moderator Edit: Subject for Clarity

Best Answer
3 REPLIES 3

‎03-27-2016 07:13

‎03-27-2016 07:13

Welcome to the Community @CandyCorn. If your tracker is not syncing, I recommend checking This Post where you will be able to find some steps to make your tracker sync again with your iOS Fitbit app. Now, if the problem is directly with the calls do the following:

 

1. Restart your tracker. 
2. On your mobile device, go to Settings > Bluetooth.
3. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
4. Reboot your mobile device.

 

I hope this helps, let me know the outcome! Woman Happy

 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-28-2016 15:24

‎03-28-2016 15:24

Didn't work
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‎03-30-2016 04:10

In response to CandyCorn

‎03-30-2016 04:10

Welcome back @CandyCorn. I think that it is time for you to contact our Support Team, since they have the proper tools to see in their system what's wrong with your device. For a faster solution, you can contact them via phone or chat.

 

Let me know how it goes. Woman Wink

 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
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