Can't reply to messages from friends

[Brad411]

I receive messages from Friends but I can't reply keeps saying conversation is view only 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Brad411.

I am sorry to hear that you can't reply to messages from your friends. Thanks for the additional details, I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

You can find more information about sending messages to your friends at How do I send private messages in the Fitbit community?

Keep me posted on the outcome.

[Brad411]

I did all that but it still didn't work is frustrating. All my friends feels I'm ignoring them.

[Nese_4]

i did it all but still the same, nothing changed

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nese_4. Thank you for your reply, @Brad411.

I am sorry to hear the issue persists, thank you for your efforts. I recommend making sure your iOS devices are up-to-date. Have you tried to send a message to your friends using an online fitbit.com dashboard? I also would like to confirm which Fitbit device do you have paired to your Fitbit account and the OS version you're using on your phone/tablet? I will be glad to investigate further. 

Looking forward to hearing back from you.

[Nese_4]

 

 charge 2

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Nese_4.

I appreciate proving screenshots. It looks like your Charge 2 is not paired to your Fitbit account. I recommend doing the following:

1. Open the Fitbit app and tap your profile picture.

2. If you don't see your Charge 2 paired, tap Set Up a Device.

3. Choose your device and follow the on-screen instructions to continue.

Keep me posted on the outcome.

[Nese_4]

Thank you for your help.

Your help worked.

[shanecassidy]

I’m experiencing same issues, am unable to reply messages.

[LiliyaFitbit]

Welcome to the Fitbit Community, @shanecassidy.

Thank you for joining the thread and sharing that you're experiencing the same issue. I would like to confirm if you have a Fitbit device paired to your Fitbit account? Fitbit community features are a great way to connect with other Fitbit users, but at this time these features are available to customers with a device connected to their Fitbit account or to customers with a Premium subscription.

Looking forward to hearing back from you.

[shanecassidy]

Hello I don't have a device paired to my app my previous got bad,  and if I activate to premium will I be able to reply all messages 

[Paulgrants]

• I too also can not respond to my friends when they message me,also I can't post on the community and I can't cheer my friends posts.

[Iamcute]

I’m experiencing the same thing, I don’t have a device paired to my Fitbit account but I’m a premium member, still can’t reply messages.