Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[Rawdata]

@KateFitbit  I see other recent posts from you but not sure you’ve seen this one. Any chance this 6 month old bug can get some attention, please!?!?  😎❤️👍

[Tlcbw]

Yes, PLEASE!  I seem to be the only one out of our standard 9 participants in the workweek hustle that has this issue and it’s embarrassing because I never know for sure if I’m cheering myself. I take a chance that I am because I would rather do that than NOT cheer someone else.  I really HATE this issue. 

[Mikeyp2000]

I have the same issue.  I’m new to Fitbit challenges and it’s an obvious and annoying bug.  I’m surprised to find it has been a problem for so long

please can someone at Fitbit fix it!

iPhone 11 Pro iOS 13.3.1

Fitbit app 3.20.1

my wife has the same issue on her iPhone XS Max

[Rawdata]

 

still happening...😳😔

[Rawdata]

 

Thank you for the inspiring messages, Fitbit!!! 😎👍

[Batttler]

I know right!

How would Fitbit like it if every ...

And then we start having this problem so it's like ...

Which is really frustrating because the ...

So I posted about it on their community message board and ...

But then they just ignored everyone for what seemed like ...

And the problem just kept happening for everyone until ...

That's how it feels.  🙁

[Tylercthompson]

My apple watch is sick, guys! Make the switch.

[Rawdata]

 @SteveH  - how do issues that are posted in the community get to the team for prioritizing? 
@KateFitbit  same question for you...

[Rawdata]

my favorite new post in our challenges: apparently Fitbit is telling everyone that my friend Steve bought a hot air balloon!!! He denies it, of course... 😉😂

what’s your favorite post where the text was cut off? 

 

[DJC_63]

Where do you see the version of your app? I used to know but it’s changed & I’m not sure how to find it now.

[Tlcbw]

If you go into the app, select your account (upper left on home page of app), then select your connected device it will show you the version at the top of that page.

LAW

[LiliyaFitbit]

Hello all, thank you for the updates. I am sorry for the delayed response.

I understand that this can be very frustrating and appreciate your feedback. I apologize for any inconvenience this has caused. It's still an ongoing issue and our team continue to monitor the situation. 

Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. Let me know if you continue experiencing this issue and provide the iOS version you're using. Does this issue affect only the Workweek Hustle challenge?

Looking forward to your new comments. 

[L84schl]

Yes I have the most updated Fitbit app. I even dumped it and reloaded to be sure. I have iOS 13.5 on an iPhone 11 Pro. And it still doesn’t show complete sentences. You only get whatever is in the first line. 
Please fix this!!

[Soprano12010]

Nope, it’s the Weekend Warrior too. It has been a while since I did other ones than Workweek Hustle and Weekend Warrior but it happens in both of those. I update the app whenever there is a new release and this is from 30 seconds ago after updating this morning. 

 

[yukonluke]

Hi and thanks for responding.

As noted by @Soprano12010 it affects both Workweek Hustle & Weekend Warrior at least, other challenges are unknown.

This issue has affected me for years now and I’m on my 3rd affected phone. I started with an iPhone 5s, then an 8 an now I’m on an 11 Pro.

I also had a different Fitbit when I first noticed this issue (I’m currently using a Charge 3).

As well as dropping the 2nd line of text, I also noticed that a lot of icons disappeared and were replaced by a generic grey speech bubble (such as the one in the attached screenshot, which also shows the cut off text).

 I have tried uninstalling and reinstalling the app and I just confirmed that updating to the latest version doesn’t resolve these problems for me, even after restarting my phone.

Please help us.

 

[LiliyaFitbit]

Hi @L84schl @Soprano12010 @yukonluke, thank you for your replies.

I appreciate the additional details and screenshots, thank you for your time and efforts. I have forwarded the details you provided to our team and hope this issue will be resolved soon. I recommend to keep the app up-to-date as the updates come with new features and bug fixes. Your feedback and comments are greatly appreciated.

I'll be around if you have any questions. 

[Powersource]

I'm sorry but I am a little confused here. There have been many people complaining about this situation for months and you ask them to download the latest version but you don't know if the problem is taken care of. You would think the programmers  have the ability to not only repair it but to also test it. Another "we are working on it" after months of waiting is beyond frustrating. 

[KateVille]

I agree with Powersource. 

By the way this is also a problem in goal day challenges (and I also have issues with fitbit bingo and weird text but I won’t even try to bring that up right now.)

Can you please just read all our messages and then attempt to repair it and try and test it out yourselves instead of making us post screenshots of the thing we’ve been complaining about for months now? 

[SueRutford]

You tell us there’s a new version but don’t tell us the version number and you don’t seem to know what fixes are in the mysterious new version. Are there no release notes or anything useful?

[jcwandel]

I stumbled upon this old thread. I have the same problem. Messages in the challenge threads are cut off. I Just updated the app. No better. Is a solution  coming??