Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[Soprano12010]

I have had that happen a couple times. Have you tried uninstalling and reinstalling the app from your phone? That has worked for me when an update wouldn’t install. 

[Jayep99]

I have done everything they ask you to do and try it at least twice a month maybe more. I love my Fitbit that’s why I keep trying!! 

[Jayep99]

But they aren’t fixing any of our complaints that have been going on for months!

Until one has loved an animal, part of their soul remains unawakened - Anatole France

Moderator Edit: Word choice and formatting

[yukonluke]

  While I appreciate your voice of reason and I agree that @lizziefitbit has little to no power to determine what gets fixed next, I respectfully disagree that we should continue to sit quietly.  We’ve been sitting quietly for months.

I suspect that the last week or so has likely gotten us more of the kind of attention that we want then the previous 6 months.

I am going to continue to make my displeasure obvious and like @Carrie26a says, I’m also talking about this issue (and the subsequent deletion of posts recently) on other social media platforms (in my case Reddit) as well.

I’m currently using a Charge 3 and I’m not going to run out and replace it or anything, but if this issue isn’t resolved when I decide to update, I’ll be choosing a different brand.  Not necessarily because this issue is a dealbreaker, but because if how they’ve dealt with the complaint.

Actions speak louder than words and Fitbit’s continued inaction while spitting empty platitudes at us is beginning to leave a bad taste in my mouth.

[ellepro]

@yukonluke 100%

[KateVille]

@yukonluke 👏👏👏

[yukonluke]

You guys and your internet sarcasm.  I guess I need italics or something. 😉😉

“Nothing goes over my head! My reflexes are too fast, I would catch it.“

- Drax the Destroyer

[aceventurafan]

Still not working, this is very sad. I really would love to know what Im doing in the Challenges Fitbit!

[CoreyMac]

There are Twitter posts on the FitBit Support account that go back many months for this same exact problem and even though the diagnostic information was provided, again the FitBit staff just stopped helping/assisting...

[Soprano12010]

They removed one of my posts because it “wasn’t contributing to the conversation.”  There wasn’t anything wrong with the post, it was just a reply about the sarcastic one above. 

Is there a way for us to get a higher level forum mod in here who can actually do anything about this mess? Our current mod doesn’t seem to have authority to do anything except delete harmless posts. 

[CoreyMac]

I am not sure they have a method or process for resolving problems.  I only see complaints and problems listed here.  If they have a preexisting script for problems, like reloading the application, changing text sizes, deleting the FitBit device pairing, etc, they can share it here.

I do not see where there are bugs reported and then subsequently fixed in this community.

[CoreyMac]

I opened a case over the phone to see if that helps.  The community seems to not be helpful for actual bugs and problems.  I replied privately to the moderators as they requested in their private Emails to me, but none of them responded.

None of the Chat options are available.  Probably those are outsourced to the lowest cost call centers overseas which are currently being affected by COVID and so they are always offline.

Update:

We will see if this helps with a  real case #.  They asked all the right questions, wanted examples of both Android and iPhone displays and said they will investigate and Email back.

Who knows....

The US support phone number is

(877) 623-4997
Monday - Friday, 4:00 AM - 9:00 PM PT

Moderator edit: merged replies

[yukonluke]

@CoreyMac Sweet Deal dude!

Did they give you a case # that we could reference?

[pitasw]

I am having the same issue on my iPhone XR.   It's very annoying not knowing who I am cheering on in the workweek hustle

[CoreyMac]

They did but they are electing not to fix it in the immediate future.  They are aware of the problem though and agree it is a bug.

They did not feel as though it was important enough expend the resources to fix it anytime soon.  If there is enough interest and attention they said they are monitoring and might change their mind depending on the response from customers. 

Sadly, this seems all-to-common these days.  They are telling us that only when the wheels are excessively squeaky will things be fixed.

They indicated that they need more attention and push back from the affected users to enable them to prioritize this bug so that would be something we apparently will need to do. 
I would have thought that was the job of the moderators or the other advocates, but apparently not. 

Since there does not seem to be an active customer advocate around from FitBit, it is left up to us to do our own tech support and advocacy.

Spreading the word to affected Apple users to open a ticket by phone is the recommended way to get the information to the correct group monitoring it as they have suggested.

The US support phone number is 

(877) 623-4997

Monday - Friday, 4:00 AM - 9:00 PM PT"

Maybe by providing them specific feedback they will finally fix the bug they introduced.

It seems like other forums/media would be helpful to do what they requested as well.

Good luck to all of us.

Moderator Edit: Personal info removed

[pitasw]

Thank you for your response. I will give them a call

Sent from my iPad

[pitasw]

I did call them.  I was asked to update the app on my phone to version 3.27.   This version was released yesterday.    They are hopeful that it will remedy the issue.   I am to call them back if it doesn’t do so

Moderator Edit: Personal info removed

[L84schl]

I just updated my app, my Fitbit and restated my phone. Same old issues. 

[Soprano12010]

There was an update! With bated breath I updated my app and then opened a challenge!

nope, same old same old. Still broken. 

[pitasw]

Not sure but you may have to wait until you start a new workweek hustle for it to take affect

Sent from my iPhone