Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[lauramariel]

How hard can it be to fix the font size? Don’t you have UI engineers? Lol

[Walkman55]

Almost a year now and no fix yet.

Come on Fitbit. This isn’t rocket science.

[pitasw]

At least there is a response from the Fitbit folks even if they don’t supply a fix date

Sent from my iPhone

[Brands]

Ha anyone bothered to address this!? It’s been like a year, over two different models of iPhones for me and it’s really annoying. The Fitbit generated texts will start “ that step goal was no match for-“ and then no second line so I don’t even know who it was or if I should cheer in case it was me lol

Here’s

 

a photo as of 2 minutes ago for reference. 

[Brands]

It’s been a year, this is ridiculous. Any actual date of when or if we can even expect a fix?

[svocan]

I'm also having this problem and have been for the better part of a year. I have an iPhone 11, and the problem has happened on both iOS 13 and iOS 14. 

[CoreyMac]

FitBit Tech Support has told several of us in that they know it is a bug but they are not seeing enough impact to the users and the actions or negative user responses are not significant to warrant fixing it.

This bug wheel is not squeaking enough for them to bother to address the issue yet.  If there is enough user negative response they will consider fixing it, but they currently do not have it in the plan to fix.

They indicated they need more people to complain here and in other public facing outlets in order for this bug to get enough priority attention to fix it.

Seriously...  That is their response.....

[jmtdancer]

thanks, but I think my response will be to buy a different device next time

[CoreyMac]

After more than a year of waiting, that is becoming a more frequent response.  They do not seem to understand that about the only thing that sets FitBit apart from nearly every other fitness trainer is the already established social aspect since they were an early adopter of that feature.  Once people leave the platform and find another way to interact with their fitness friends, they will not likely come back. I cannot believe they think a bug they introduced in an update last year is worth losing customers over.

[ellepro]

Back to the 1 star reviews on the App Store. 😂

PS. I expect this comment to be deleted by the moderator like all of my other negative posts on this particular subject. It’s just a joke at this point. I’m almost waiting for my Fitbit to die. 😂😂😂

[ellepro]

We could also all try to start commenting on their Instagram posts. They seem to pay some kind of attention to the comments on there (although tbh I’m not holding my breath that that will help 😂).

[CoreyMac]

I'm game for anything that helps.

[Powersource]

They don't feel this forum is enough of a reason to fix the problem. Call customer service directly and get an incident number. This seems to get more attention then just posting here. Although nothing has changed yet, maybe they just need their customer service lines overwhelmed with calls. After being a customer for long time I'm pretty sure this is my last FitBit.  They don't respond to customers complaints and this problem seems to be on a phone that is the most popular in the country.

[ellepro]

 

[CoreyMac]

Several of us have done exactly that.  We have ticket numbers assigned and tried to reference them here, but they will be deleted if posted.  You will just get a response like EllePro did below.  They know it is there, but they are not motivated to fix it until there is some sort of external force pushing them.  Could be they will not fix anything until the Google buyout thing settles.  I do not understand their motivation.

[ellepro]

Just an update- Fitbit blocked me on Instagram. 😂😂😂😂😂 Don’t bring up the fact that they won’t fix a year long app issue on their page or you’ll be next. 😂 I am DONE. 😂😂😂

[CoreyMac]

I do not understand where they are coming from, originally it was unintentionally damaging the social aspect of the FitBit ecosystem but then to leave it as a coding bug for more than a year on IOS...  Make no sense at all... 

The number one interaction we have with our other FitBit friends are with the challenges and those same challenges are the primary reason we use the FitBit platform instead of one of the many others available.

[ANGELA3]

It’s been a full year since this post. Any updates???

[Tlcbw]

Nope. Our most recent empty promise from a Fitbit moderator was in September. I don’t see this ever actually being fixed. We just keep getting the same empty promise that they’re “working on it”.  

[CoreyMac]

I think their official response is now that they are not working on it.  Just that they are watching it, and waiting for enough noise or other motivation to fix it.  We had another Charge 3 crash and are looking for alternatives.  They are only lasting about a year each at this point...  Between the failing replacement refurbished models they send out for warranty exchanges, the bugs in the software, the little or non-existent support we see, it is hard to stay with FitBit...  Many here have already left.

If you think of them as a hardware "lease" where you pay up front for 12 months (hopefully) of service then a cheap piece of FitBit hardware bit might still make sense at $8-$15 per month over the year.  When they want $329+ and yet offer the same often-poor service, you really need to think hard about that... very hard.

Either way the apps and the phone interfaces are stull laggy/buggy on iPhones on a regular basis for us.  We have quite a few as a family on iPhones using Zips, One, Charge 2/3/4, Versa, Flex2, etc...  Once in a while we use to get good service/support, but that is becoming increasingly rare...  The app bugs seemingly NEVER get addressed.  After years, there is still this messaging notification bug, the messages bugs and alerts in the app even after the messaging service was abandoned, very common failures to synch with many of our devices, hard restarting the app each time you want to really update the totals and challenges, etc... 😞

I cannot find that they have fixed any similar impactful bugs recently on the forums either.  At least we are clear now that the "Premium Subscriptions" are not generally useful.