Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[DrBonBon]

Doesn’t appear that this has been worked on; it’s August 2020 and still no resolution from an issue reported almost a year ago in Oct 2019. 🙁

[DrBonBon]

I will start ‘squeaking’! I’m very persistent!

[Jayep99]

Mine is even getting worse. Today I was unable to see who won a badge or the name of a badge !!!  It just irritates me so because I’m very vocal in challenges I’m in and love to cheer folks on and congratulate as needed. But so much better if you know who you’re talking to. !!

[Sharyn1028]

I totally agree and it’s starting to drive me bonkers lol 😂

Sent from my iPhone

Sharon 🙂

[pitasw]

Totally agree

Sent from my iPad

[pitasw]

Please do. May get more action that way

Update:

It’s supposedly being worked on. I did mention in my chat with Fitbit support that it would be nice if someone from support would respond to this issue in the community. Doubt that will happen though

Sent from my iPad

Moderator edit: merged replies

[CoreyMac]

The longer the user name for each participant, the more that is truncated from what I have seen.  Also the app was never finished to allow portrait mode so the wider format can't act as a workaround either.

It seems that this is more like more like a political response.  If it isn't a public incident, then lets just ignore it until it is....  This is not the way to better customer satisfaction.  I cannot believe it takes this much complaining to get something silly like this fixed that they broke with an update.

[aceventurafan]

I'm wondering if there are any other avenues to get this noticed for Fitbit to know its gone on too long and needs fix? I have read where a few have reached out to support and tweeted @Fitbit but does anybody have any other ideas. This is crazy to let something like this go on what seems like forever without a fix.

[Carrie26a]

We could screenshot everything that gets deleted and post it on Twitter. 

[AbvAvgJoe]

Looks like another month has passed.  I updated both firmware on my device and software on my iPhone, and I still see this problem.  Looks like there's quite a few of us who are seeing it.

[ellepro]

It’s literally not going to get fixed. I’m over it. When my Fitbit dies I won’t be replacing it, sadly.

[CoreyMac]

It does not appear they have any intention whatsoever of fixing this.  More than a year and only excuses from development.

The Community seems like it is mostly a waste of time.  Nice customers here, but no real help you can't get from a Google search most of the time.  They do sometimes have useful information, but mostly it seems only useful to the uninformed.  If you know nothing about technology, apps, fitness sensors in general it can be a nice place to visit once in a while.

[pitasw]

Same here

Sent from my iPad

[CoreyMac]

I am not sure which is more frustrating.  The lack of caring about the product quality and fixing of the bugs, or the bugs themselves.  We have similar issues with the hardware, especially the various resin/rubber straps.  They always break eventually, but replacing a couple of them and shipping can cost nearly as much as the FitBit sensors.  The same with the large number of proprietary shaped chargers for every device and non replaceable batteries.  Much of this is wastefully designed even though I like the hardware function in general.

Fitness is great, but we do not need to waste so much getting fit...  Makeup the extra revenue with value add features and functions we can use and enjoy instead of just wasting money on repairs or replacements.

[pitasw]

My family uses Fitbit to do the weekly and weekend challenges. I’d miss that if I got rid of my Blaze. I understand that android phones don’t have the issue but I like my iPhone and have no plans to get rid of it The same issue exists if I install the Fitbit app on my iPad.

Sent from my iPad

[pitasw]

Agree. The charger on my Alta didn’t last very long. Also the closure on the Fitbit wasn’t very good. I ended up using an o-ring to hold the band in place. That solution worked quite well

Sent from my iPad

[LizzyFitbit]

Hello everyone.

Thanks for the thorough feedback about the Fitbit app. Our team continues working on this issue experienced when participating in challenges, but may not be able to provide a fix in the immediate future. They've been informed of the impact this has caused you and this thread will be updated once we have more details from them.

If you need anything else, let me know.

[pitasw]

Thank you for the update

Sent from my iPad

[ellepro]

Why even post? 😂😂😂😂

[Elkin77]

Hello Lizzy

You say that it will not be fixed in the immediate future. What is the expected time range? Next month, next year, never....?