10-20-2019 18:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-20-2019 18:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?
Answered! Go to the Best Answer.
02-15-2020 06:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
02-15-2020 06:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Looking back at some of the comments I’m wondering if FitBit really cares. Will this ever be resolved ?
02-17-2020 13:55
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

02-17-2020 13:55
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Until one has loved an animal, part of their soul remains unawakened - Anatole France

02-17-2020 14:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

02-17-2020 14:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
solution by now...😬
02-18-2020 03:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

02-18-2020 03:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Would seem like a simple programming issue. FitBit does not seem to care.
02-26-2020 14:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

02-26-2020 14:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Our group has been having this same issue for months. It kind of takes away from the fun of the challenges! It seems like it could/should be a relatively easy technical fix. Please help!!
03-01-2020 04:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-01-2020 04:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Lizzy,
it has now been FIVE months of aggravation with this problem and still no resolution. How much longer will your team be working on this? Five months is extremely long for a seemingly simple problem. Please get this fixed. Where is it now in the process with your tech people? When will this be resolved please?
03-01-2020 08:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-01-2020 08:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Yes! PLEASE give us an update on the progress towards fixing this issue and an ETA for completion! It’s REALLY annoying!
03-01-2020 11:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-01-2020 11:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Until one has loved an animal, part of their soul remains unawakened - Anatole France
03-02-2020 05:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-02-2020 05:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I’m having the same issue. Running the newest app on the newest iOS on an iPhone 8plus.
03-02-2020 07:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-02-2020 07:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This problem still exists in the newest Fitbit app version 3.15.1 that was released on 2/24/2020. In fact, it looks like eleven (11) new updates to the Fitbit app have been released since this problem was first reported. Most of them just say "Bug fixes and performance improvements."
What bugs are being fixed instead of this one, and how many more bugs need to be fixed before Fitbit gets to this one? This issue is one of the most viewed topics in the community forums, but it is getting the least attention from Fitbit.
Fitbit Charge 3 - 20001.63.5
Fitbit app 3.15.1 (925)
iPhone 11 - iOS 13.3.1
03-02-2020 08:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
03-02-2020 08:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
03-02-2020 11:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-02-2020 11:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi Lizzy,
Just inquiring about an update. Folks are losing their patience. I have had friends that have went out and bought a new tracker due to the ongoing problem and lack of communication. Fitbit technical support should be able to give us an update on what they are doing to correct this issue - would be much appreciated by everyone. Ignoring the issue - WILL make us go away!
03-02-2020 11:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-02-2020 11:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
It is definitely starting to feel that way. Perhaps they'd prefer it if we all got Apple watches or some other brand of tracker.
03-02-2020 11:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-02-2020 11:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
So should we assume that this is such a difficult technical problem that your developers don't know how to fix it, or, much more likely, should we assume that it's a simple fix but user satisfaction in this area is such a low priority that it's on the backest of backlogs?
03-13-2020 17:10
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-13-2020 17:10
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Well Fitbit? Your customer service is abysmal as always. Am only sticking with you because of the friends I have here on this platform. What is happening. Your product is broken. FIX IT.
03-13-2020 18:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-13-2020 18:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
03-13-2020 22:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-13-2020 22:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
03-24-2020 06:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-24-2020 06:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
It's ridiculous that this hasn't been fixed. I doubt that it is a difficult problem. This is a good way to lose customers.
03-24-2020 07:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-24-2020 07:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This problem still exists in the newest Fitbit app version 3.17 that was released last week. So three (3) more updates to the Fitbit app have been released in the last month, and the issue has still not been addressed. Way to go, Fitbit!
Instead of fixing this, they added new workouts, more mindfulness, and a different Discover layout. Plus, they're no longer supporting iOS11 or older iPhones. It's safe to say that we're being ignored.
@LizzyFitbit Can we please get some direct, accurate information on this particular problem without all the generalizations like you understand how we feel and how your team is working hard?
Fitbit Charge 3 - 20001.63.5
Fitbit app 3.17 (935)
iPhone 11 - iOS 13.3.1
03-25-2020 16:10
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

03-25-2020 16:10
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Just adding my voice to the crowd. I've had this problem for a while.
I have the Aria scale, and I've had 3 fitbits so far. I called fitbit support about this very issue and after the initial conversation I never got a follow up.
The only thing keeping me with fitbit is these challenges. If there's no resolution to this issue soon then I'm not going to buy another fitbit.

