Can’t select anything on app

[natsmiele]

When trying to log things on the app it won’t let me?? If I logout and back in it seems to work?!

anyone else having this issue and able to help? 

[grossergirl]

My phone screen touch started working again yesterday. Did yours?

Moderator edit: format

[Nikkiphilly]

Mine just started doing this. Any tips on how to fix?

[CJara]

Any updates? Mine just started doing the same thing as of today. It was working fine until I set up my GPS through Fitbit app to track my run and it somehow cleared the tracking while running and hasn’t been the same since. I restarted my phone, synced my watch, and still nothing.

[Lisarentas]

I have the same problem!  Mine is brand new on my third day only and the first two days worked great.  Now I can’t select anything to record my workout or even add my water intake .  Help!!!! I’m ready to throw it out the window😡🤬

[SunsetRunner]

Same issue here and it happened also when I was tracking an exercise with GPS. Will not let me click on tiles for water, food, etc.

[SunsetRunner]

Side note: I deleted the app and reinstalled and it seemed to have solved my issue.

[Lisarentas]

It’s been better but now it won’t show discoverable on my iPad only on my phone. Also I can’t receive any texts now. I think I have a lemon 😞

Sent from my iPhone

[mshew]

Why is there still no fix for this?It seems like an issue for a lot of people. This has happened to me twice in the last month. Very frustrating. 

[Chrissie23]

My Fitbit app hasn’t let me log anything or tapp on anything it’s logging my steps and syncing and refusing but not letting me do anything. I tried turning my phone on and off but still not working 

[K8geisen]

Does deleting the app make you lose all the info you’ve had stored in it once it’s reinstalled?

[TOBK]

No. As long as you sign in with the same log in, it should all be there.

Sent from my iPhone

[Jennifers81]

Why hasn’t Fitbit addressed this issue yet? I didn’t realize that this only happened during a run, but now I’m seeing that it totally does. Should not have to delete the app and reinstall to fix this glitch.

[Txpilot]

Same issue. Go for a walk and start the GPS tracker. When I later go back to see the progress the exercise is gone and then I can’t select anything else on the home screen such as Exercise, Sleep, Heartrate etc. I then have to delete and reinstall the app. This happens nearly every other day now. So annoying. Been using Fitbit for over 5 years now and if they don’t fix this I will be looking for another app. 

[Angie53]

I agree! Very annoying! However I was able to correct the issue by logging out and back in after it happened to me this morning. Better than reinstalling. 

[Marthawh19]

Mine did this so I deleted the app and reinstalled but when I logged in none of my stuff was on there. There werent any trackers: food, water, exercise, nothing. So I tried to go to the discover page and re-add them but the page won’t even load at all. I don’t know what to do at this point, I’ve tried everything.

[abebaisaac]

I'm in the exact same boat. I noticed it wasn't updating my water intake after I had logged, and then I couldn't search, etc. I uninstalled and re-installed the app, and now everything is blank. 

[STHess]

And everything is back.

[Marisasara]

When you deleted your app, did it delete all you data from that day?