Can't send private messages

[CityLion]

Cheer and Taunt work Message does not. Existing friend message threads can be continued, but only by scrolling down through random ordered conversations. Please get rid of tracker-less friend requesters and let us encourage sincere users. 

Moderator Edit: Clarified subject

[CindyMFitbit]

@SunsetRunner It's nice to have you on board.

I appreciate for taking the time to report this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We appreciate your patience and look forward to getting you back on track.

See you around.

[SunsetRunner]

Same problem on iPhone XR!

[3amp]

Yeah it’s dragging on now!!

[CindyMFitbit]

Welcome to the Community Forums @SunsetRunner. Thanks for your input @3amp. 

I appreciate your patience while our team work on this situation. Please note that a new version for the Fitbit app was already released and my Fitbit app is now able to send private messages. Let's try to install the update and I hope that it works for you. 

Catch you later. 

[NorfolkReg]

Doesn’t seem to have made any difference I’m afraid.

[3amp]

Thanks CindyMFitbit I’ll give it a go 👍

[3amp]

Snap, nothing’s changed 👎

[CityLion]

@CindyMFitbit Please give the App update revision number.  Clearly "new" is meaningless in a tiered rollout scheme like Fitbit and almost every internet software provider uses. You have set us up for a "it does not," "It does too," argument, because the "it" is unidentified. Happy your "new" version worked for you.  My "new" update successfully installed and still refuses to send fitbit private messages as adamently as the "old." The other "new" update that may be involved is what iOS are you on.  Apple has 15.1 out now, and Fitbit claims to support all the way back to 8.1. Each revision may perform slightly differently in many ways for every combination of device, iOS, and app, revision. 

[CityLion]

@3amp @NorfolkReg @CindyMFitbit @SunsetRunner @SunsetRunner @CityLion  Are we all in agreement that however the profile of the addressee is reached, other than through fitbit.com, the message button is inactive? 

[NorfolkReg]

My App says 3.47 (1068).

I’m ios 14.7.1 if that helps.

[NorfolkReg]

That’s my understanding.

[CityLion · Accepted solution]

If you can get the update from the Apple store it may help The latest Fitbit App version I see requires iOS13.4 or later. To find your App version 

Tap your user icon at the top left of the Today screen.

On the Account page scroll down and tap "Help & Support"

Your iOS release is at the top (mine was 3.47 (ignore this number normally) with the error on iOS15.1) it is now 3.48 after today's update and the error is corrected.  @NorfolkReg @3amp @CindyMFitbit @SunsetRunner @SunsetRunner @SunsetRunner 

[CindyMFitbit]

Hi everyone. Thanks for your responses. 

@CityLion I really appreciate your comments and feedback. Currently I'm running iOS 15.0.1 and Fitbit app version 3.48 and this is the version that fixed the issue with the private messages in my case. So you can double check if that version is now available for you. Sometimes Fitbit takes time to release the new version for all the users. 

See you around. 

[3amp]

3.47 also 

[3amp]

Open App Store, search Fitbit, click on, scroll down…… it then offered me an update at the top right of the screen, hey presto….3.48 all working fine and dandy  happy happy happy 😃 👍😃👍

[CindyMFitbit]

Thanks for getting back @3amp. 

It's great to hear that the new version for the Fitbit app worked for you too! I really appreciate all your troubleshooting efforts. 

Have a nice day. 🙂

[Hastilow]

It’s not work, I can’t even see my Fitbit profile anymore, they’ve removed my profile