Can't set up Versa Lite after factory reset

[amber_l_lane]

I did a factory reset on my Fitbit versa lite. Now the Fitbit app will not recognize my device. So I uninstalled and reinstalled the Fitbit app. Same thing. Will not recognize the device no matter what. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @amber_l_lane.

I am sorry to hear you're unable to set up your Versa Lite after doing a factory reset. Thanks for trying to resolve this, I am glad to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[amber_l_lane]

The problem resolved itself and I was finally able to get it paired after several hours. But by this morning it did the same thing as yesterday- Fitbit app will not pair with my Fitbit/iPhone X

[LiliyaFitbit]

Hi @amber_l_lane, thank you for your reply. 

I am sorry to hear the issue persists and your Versa Lite won't pair with your iPhone again. Since our Support team has access to your case details, please continue the communication via email, they'll further investigate the issue and provide you with the additional information. 

I'll be around if you have any questions.