Can’t set up/sync/server down

[Cwooley]

I tried setting up my new Inspire HR but it says the server is down. Anyone know for how long?

Moderator edit: subject for clarity

[Memmette]

Server is down. App wasn’t updating so I uninstalled app and forgot device. Now I can’t re-add it (inspire) because of a server error. This is the second time this has happened in the past week. I feel like there is a new problem every week. 

[SunsetRunner]

Same thing here setting up a charge 4. I assume they know about it and are working to correct it. 

[MrMarv]

@Cwooley -

"Regular" syncing appears to be affected, as well. My last sync was four minutes before the hour, approximately 20 minutes before your post.

[Aray2427]

same. Just purchased a Versa lite and it won’t pair

Moderator edit: format

[jzednicek]

This is the second time this week I’ve had issues. My watch will not sync with the app. I have reset my device multiple times. Uninstalled and reinstalled the app and turned Bluetooth on and off. I’m thoroughly annoyed with Fitbit at this point as at least ONCE A WEEK I have issues! 

[SunsetRunner]

Just got off a chat, they are working on fixing some server issues. No ETA at the moment.

[LiliyaFitbit · Accepted solution]

Hello all, thank you for your participation in the forums and sharing the difficulties you're experiencing.

I appreciate your troubleshooting efforts and would like to advise that our team is actively working to resolve this issue and you can try to sync/pair again in a few hours. Your feedback and comments are greatly appreciated, I understand that this can be very frustrating. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. 

I'll be around if you have any additional questions. 

[Andy967]

I was so closed to return the product since i just had it a week. What should have done is that

email should be sent out to notify us so that we are not guessing. If i had just went to walmart without checking online, you wouldn't have lost a customer.

[Aray2427]

Mine finally just paired

[SunsetRunner]

Working here as well.

[LiliyaFitbit]

Hello all, thank you for your replies. I am sorry for the delayed response.

This outage has now been resolved. The Fitbit app and Fitbit.com dashboard should now be up and running normally. We appreciate you coming to the Forums to report the problem.

Let me know if you have any questions.