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Can't sync Deezer playlists to Versa 2

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‎12-04-2020 22:37 - last edited on ‎12-06-2020 14:11 by

‎12-04-2020 22:37 - last edited on ‎12-06-2020 14:11 by

Trying to sync Deezer playlists to Versa 2.  Says it’s syncing then nothing.  Seems like internet connection just shuts off.  Have IPhone X.  Other equipment in home works with our internet just fine

 

 

Moderator edit: subject for clarity 

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‎12-06-2020 14:10 - last edited on ‎08-20-2024 05:46 by Fitbit Moderator

‎12-06-2020 14:10 - last edited on ‎08-20-2024 05:46 by Fitbit Moderator

Welcome to the Fitbit Community, @helmick..

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing Deezer playlists to your Versa 2. Thank you for providing the additional details, I am glad to assist you. I recommend following the instructions and troubleshooting tips from this help article: How do I listen to Deezer playlists on my Fitbit watch?

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-08-2020 20:07

In response to LiliyaFitbit

‎12-08-2020 20:07

This did not help.  I had tried all this before reaching out.  

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‎12-09-2020 15:51

In response to helmick.

‎12-09-2020 15:51

Thank you for your reply, @helmick..

 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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