Can't sync my tracker

[Notyouravejo]

Fitbit not recording steps on iphone

Moderator edit: Changed post title.

[DerrickS]

Hi @Notyouravejo, I can definitely help you out. I'd recommend:

1. Restarting your tracker.

2. Rebooting your iPhone.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Re-pair your tracker to your account using the "Replacing A Tracker..." instructions.

Let me know if this helps you out!

[Notyouravejo]

I have tried all and it still doesn't work. Help

Sent from my iPhone

[MeylinP]

A warm welcome to our new friend @Notyouravejo thanks for stopping by! I noticed @DerrickS provided you with great steps to help you resolve your issue. Just to make sure I'd like to know if you have your "steps" tile enabled in your iOS device by following the steps provided at How do I change my dashboard on the Fitbit app for iOS? If you have it enabled, please contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

Hope this helps, let me know how it goes! 

[Notyouravejo]

Yes it worked, thanks very much

Sent from my iPad

[MeylinP]

Thanks for the update sweetie @Notyouravejo! It's great to hear you are now back on track! I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Have a great week!