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Can't sync

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‎02-06-2016 09:25

‎02-06-2016 09:25

I have been having trouble syncing my flex to my phone. It's fully charged, Bluetooth is on, and the app is downloaded to my iPhone. It hasn't synced for the past two weeks just wondering if there is a problem with the flex and app.
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6 REPLIES 6

‎02-07-2016 18:39

‎02-07-2016 18:39

I have the same problem. Mine hasn't synced since January 24th!
I've deleted the app. Reinstalled it, and updated it. It says I'm on Fitbit 2.15.1 (433)
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‎02-07-2016 19:46

‎02-07-2016 19:46

I have the charge HR and I also cannot sync…
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‎02-07-2016 22:01

‎02-07-2016 22:01

Same here. My Charge HR won't sync with my iPad 2.
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‎02-08-2016 03:37

‎02-08-2016 03:37

Hey hey hey @Acamp2012 @Ree_Ree @HDstreetHog @NicklePickle04 welcome to our Community my friends! Hope you're doing great! Robot Very HappyI'd suggest you restart your tracker by following the steps provided at How do I restart my tracker? and then please make sure you follow the steps provided at I can't sync my tracker. If that doesn't work, I'd suggest you set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. 

 

Hope this helps, let me know how it goes! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎02-12-2016 22:54

In response to MeylinP

‎02-12-2016 22:54

@MeylinP wrote:

 

Hope this helps, let me know how it goes!

 

Hey - it appears that restarting my Fitbit worked and I was able to sync it with my computer and iPad. However, now I'm facing a problem of where I have to restart it every single time I want to sync it no matter what. I don't want to sound rude, but I just wish my Fitbit would work and you guys could fix this problem faster. I saw that in a Fitbit support article, there was a little message that said "We are aware of a syncing issue with Charge HR" or something like that, and that article was written on the day that I got my fitbit. It worked for about a month and then I ran into this issue. Help! Smiley Sad

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‎02-13-2016 03:23 - edited ‎02-13-2016 03:23

In response to NicklePickle04

‎02-13-2016 03:23 - edited ‎02-13-2016 03:23

@NicklePickle04 thanks for the update my friend! I totally understand you! Smiley SadPlease know that our engineering team is already working on a fix to resolve this issue as fast as they can since we don't want to affect all of you with this. Why don't you try contacting our Customer Service team and let them know the steps you've already tried so they can provide you with a faster solution for this?

 

Keep me posted and have a great day! Robot wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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