help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update - Charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2016 05:25 - last edited on ‎03-31-2016 05:55 by Moderator Alum

‎03-21-2016 05:25 - last edited on ‎03-31-2016 05:55 by Moderator Alum

I just tried to update my fitbit charge with my iPhone 5 with the latest update and it wont properly sync. The time is now not accurate on my charge. I have attempted to sync my phone with my fitbit twice and it didn't work either time. The sync is supposed to take 5-10 min. It has now been 30 min and it still hasn't synced. Any advice would be helpful.

 

 

Moderator Edit: Subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-31-2016 05:54

‎03-31-2016 05:54

Welcome to the Community @Mvancour. I would like to know if you successfully updated your Charge HR? If you keep having problems, I recommend Restarting your tracker and try the Update Procedure one more time. About the time, change your timezone to a complete different one, sync your tracker, put the correct time and sync again.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes