Steps will not sync for challenge

[Mbeth]

My steps are over 1,000 off on my challenge. I synced my phone multiple times but it did not update my steps during my challenge. The other challenger had no issues but mine were always off. At one point it was over 5,000 steps off. How do I fix this? I see others had this issue before but there was no fix listed.

[RobertoME]

Hello @Mbeth and welcome aboard to our community. When its about challenges I recommend to review the following suggestions: 

1. Steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You're manually logging steps. Only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You're using MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. You're in a different timezone than the challenge owner. The challenge begins and ends in the owner's timezone.

Hope this helps and keep me posted.