Cannot Log In - Please check that your email and password are correct

[alyssamvs]

I've been having problems with my Fitbit Charge HR not fully syncing with iPhone6. For a week now I have not been able to sync it completely (only the steps will sync), and it always shows the battery is empty even though it's fully charged. I tried rebooting, which helped in the past, but now the issue remains. 

So I decided to un-pair the device, delete the app, restart my phone, reinstall the app, and try again. 

However, when installing the app again, I got a "Please check that your email and password are correct". I clicked "forgot your password?", changed it, and tried again. Same message. 

I again deleted the app, restarted my phone, and reinstalled the app. Same message. It pops up quickly, like it's not even trying. I have no problem logging in through web browsers with that same password. I even tried creating an account with that same email, but got an error message. 

Since I un-paired my device, it's basically useless to me unless I can pair it with my phone, as I lost the dongle. I would really appreciate a solution for this. 

Thanks. 

[DerrickS]

Hi @alyssamvs and welcome to the Community!

What's important to note is that the battery displayed in the App is from the last time that you sync your tracker, not the current level. Syncing the tracker will update the battery level displayed in the App.

In order to get back on track, I would first recommend making sure that you are using version 2.24 of the Fitbit iOS App. Click here to be redirected to the iOS App Store.

Next, I would recommend rebooting your iOS device and double checking to make sure that you are connected to the internet via wifi or mobile data. Afterwards, I'd recommend trying to login again using the email and password associated with your Fitbit account.

If the problem persists, can you please provide what iOS version your iPhone 6 is running? Please keep me posted!

[Prayback]

I am having exact same problem. Running version 2.24 and iOS 9.3.2. A real bummer since I'm traveling and can't correct the time. Please help!

[Fb123]

I have the same problem with no solution from Fitbit. I have the latest app and iOS 9.3.2. My password works fine through the Internet but does not work when logging into the app so I can't sync

[kcf927]

Does anyone have a solution to this? I am having the same issue for a week now. I can log in to the web version but not on the app. I have the latest iOS and re-downloaded the Fitbit app.

[kcf927]

Does anyone have a solution to this? I am having the same issue for more than a week now. I can log in to the web version but not on the app. I have the latest iOS and re-downloaded the Fitbit app.

[GASING]

Hi. Is there a solution to this problem ? I bought a new fitbit blazze and not able to login. I am able to login on the computer. I am using iPhone 6s with latest iOs 9.3.4 and fitbit 2.25 app version

[kcf927]

I read in another thread to log in the app using data and not wifi. I tried it and was surprised that it worked! I am travelling so I have limited access to data, so that part sucks. But at least I can sync my charge hr once in awhile. I hope this fix could help those having the same issue.

[solecordovaw]

It worked for me too, you have to log in with the wifi off

[GASING]

Yep. Worked like a charm on data. Thanks a lot !