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Cannot connect to my iPhone for my runs

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‎11-02-2017 08:08

‎11-02-2017 08:08

Within the last month, I began to have problems connecting to my iPhone to track my runs. My information syncs but does not connect during my actual activity. In addition, using the tracker, without connecting to my phone GPS, is not consistently accurate (I know this because I am very familiar with the paths I run). Is this an iPhone problem?  Is there a way to fix this?  (Yes my locations is on and yes my Bluetooth is on and connected)

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5 REPLIES 5

‎11-02-2017 22:21

‎11-02-2017 22:21

Do you have a blaze? This is a chronic Fitbit issue. Make sure your location services are on and app background refresh is on. Turn off WiFi in settings. Close you Fitbit app all the way then open it back up. 

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‎11-03-2017 00:28

‎11-03-2017 00:28

I am having the same problem I have tried everything that everyone on here has advised nothing has worked I’ve resorted to using strava app on my phone waste of time having a blaze, sort this Fitbit cos I don’t have a problem with my iPhone.Sorry Chuch anything u try won’t work

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‎11-03-2017 06:14

In response to Oochyuk

‎11-03-2017 06:14

I’m about to go for a run so we will see

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‎11-03-2017 09:51

In response to Kyle01

‎11-03-2017 09:51

Yes....I have had the blaze for almost 2 yrs without a problem. I had already tried everything.....last night an update came through and it seems to fixed it for now. Let’s see how long it lasts.  I run a 10 k tomorrow and really hope it is working right. Fingers crossed 

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‎11-03-2017 15:09

In response to Chuch5632

‎11-03-2017 15:09

I wasn’t able to run this morning. Hopefully it works

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