help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot go to Family tab on Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2024 04:17 - last edited on ‎02-23-2024 11:51 by Fitbit Moderator

‎01-30-2024 04:17 - last edited on ‎02-23-2024 11:51 by Fitbit Moderator

I have tried everything. Reinstall, restarting my phone.

when I get to the “go to my family” it will not do anything when I click on it. I need help! I have two kids in my family that I need to access in order to set up their new device.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎02-23-2024 11:47

‎02-23-2024 11:47

Welcome to the community forums, @jacstr.

Thanks for every step that you've tried prior to posting, and I'm sorry you're having this experience. Before anything else, let me explain that after tapping on You > Family, you'll need to create child accounts or switch to your kid's account in order to set up their Ace devices.

I understand you mentioned the Family screen doesn't do anything, but could you confirm if you see options or an error message? Or does the screen stay blank or unresponsive? As you may know, our team recently released a new update for the Fitbit app, so please make sure to install it and try the set up process one more time.

Best Answer
0 Votes