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Cannot log in to Fitbit account on app or website

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‎07-30-2023 00:27 - last edited on ‎08-11-2023 13:39 by Fitbit Moderator

‎07-30-2023 00:27 - last edited on ‎08-11-2023 13:39 by Fitbit Moderator

My Fitbit app will not allow me to log in. It says check details. When I hit forget password - I don’t get an email to reset my password. I’ve tried logging in. Is the Fitbit website and still no success. To log into this I used my gmail account but my Fitbit is set up via a different email. Any help wud be great as I need to update settings for my watch


Moderator Edit: Clarified subject

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‎08-11-2023 13:43

‎08-11-2023 13:43

Welcome to the community, @NRyan.

Thanks for letting me know about your account and the steps tried on your own. Given this situation, I went ahead to request a case for you but it seems you already got in touch with our Support team. I'm glad you're receiving assistance and my best advice is to keep in touch with them in order to receive updates. Rest assured your case is in good hands.

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