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Cannot switch to kids view on app

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‎07-04-2020 05:53 - last edited on ‎07-05-2020 17:26 by

‎07-04-2020 05:53 - last edited on ‎07-05-2020 17:26 by

It has been 3 days and I still cannot switch to kids view.  When will Fitbit issue a fix for this? I have a apple phone.  It is up to date. I deleted and reloaded the app.  Shut down and restarted my phone.  Nothing works. Even contacted customer service (they offered no solution).  This seems to be a ongoing issue. May I suggest Fitbit enable kids view on a laptop.  At least we would have another way to sync our kids information during the app failure period.

 

 

Moderator edit: subject for clarity

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‎07-10-2020 18:39 - edited ‎07-10-2020 18:41

In response to Tieeta

‎07-10-2020 18:39 - edited ‎07-10-2020 18:41

Hello everyone. Thank you for your updates in this thread.

 

Our team has started releasing new iOS app 3.25. Please make sure to update to that version when available: How do I update the Fitbit app?

 

@DELEE24 @Tieeta I am glad to hear that you're able to switch to Kid view now, thank you for letting me know about the difficulty with switching back to Parent view. I will be sharing these details with my team and hope this issue will be fully resolved soon. Thank you for your time and feedback.

 

Let me know if you have any further questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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