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Cannot update Fitbit app on iPhone, or delete

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‎03-12-2016 07:29

‎03-12-2016 07:29

Hi. My Fitbit app is showing that it's updating, but it has been like this since last night. I can't seem to delete and reinstall either. Not sure what to do. If I delete will it delete all my info? Very frustrating as am supposed to be doing a challenge this weekend! Can anyone help?
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3 REPLIES 3

‎03-14-2016 04:45

‎03-14-2016 04:45

Hello my friend @Mumski48, it's nice to see you around Smiley Very Happy! I'm sorry to hear about this inconvenience that you had. 

 

I'd recommend taking a look at the How do I update my tracker? to see step by step on how to do this. If you have issues, there you'll find the solution. 

 

In regards to your question, if you delete the app it won't delete your information. 

 

Have a nice start of the week! 

Maria | Community Moderator, Fitbit


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‎03-09-2017 10:45

‎03-09-2017 10:45

I was also having this issue and had tried all the other tricks online to no avail. I finally went to my iPhone Settings>General>Reset, and selected Reset All Settings. That cleared off the "Installing" app. Then I was able to reinstall the app without losing my data. 

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‎04-18-2020 13:38

In response to LanaSappa

‎04-18-2020 13:38

I tried your idea and it worked! Thank you!

 

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