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Challenges are not disappearing after completion.

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‎05-27-2017 11:37 - last edited on ‎05-29-2017 08:47 by Moderator Alum

‎05-27-2017 11:37 - last edited on ‎05-29-2017 08:47 by Moderator Alum

Hi, 2 solo challenges completed but they won't clear, been in there for days, tried logging out and back in and reinstalling the app, no joy. Please help, thanks 

 

Moderator Edit: Clarified Subject.

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1 REPLY 1

‎05-29-2017 09:20

‎05-29-2017 09:20

Hello @Suzanne51, have a warm welcome to the Fitbit Community, it's nice to have you on board. Smiley Happy

 

This seems like a very odd situation, usually challenges are removed from your list once you complete them, and having already logged out from the app and reinstalling it I would like to suggest you to force-close the app by double tapping the home button on your phone and swiping up the app, then restart your phone and open the Fitbit app. Sync your tracker and then check if the challenges are removed in the next 24 hours. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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