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Challenges are not syncing to my Fitbit app

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‎08-25-2021 12:02 - last edited on ‎09-10-2021 18:43 by Fitbit Moderator

‎08-25-2021 12:02 - last edited on ‎09-10-2021 18:43 by Fitbit Moderator

I participate in workweek hustles with the same groups of people each week.  Until now I have not had too many issues.  In the last week the Workweek Hustles, Weekend Warrior, and Races have disappeared from my app.  When I asked my teammates or team captain about them they said it looks like I quit.  I am absolutely positive that I did not quit these challenges and I had to have my challenge friends invite me back in.  I contacted FitBit customer support and they were not able resolve this issue.  Has anyone else had these problems?  If so how were you able to resolve them.  I am now afraid to edit anything in my app.  I had been grouping like challenges together but it is during this edit period that they just autoquit.  Not always but its been twice now and it is very very very annoying.

 

Moderator Edit: Clarified subject

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‎08-25-2021 12:07

‎08-25-2021 12:07

Hi @DaisyKatz  which smartphone operating system do you have and which phone? I know that there are newer apps being released for us. I know after a challenge was completed, a few days later I will edit and quit it. Do you go back and quit completed challenges?

Stepping in the U.S.A. since September 2013. Android 14

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