Charge 2 Stopped Notifications

[TonyMan]

I've had the Charge 2 for about a month & a few days ago it stopped vibrating and displaying text & phone notifications. I have an iPhone 6 Plus and everything seems to be set up correctly. The Fitbit app shows notifications are on, but the Charge says they are off. Here is what I have done so far:

1. Verified notifications are on in the Fitbit app

2. Verified notifications are on in Settings for the phone.

3. Tried the suggestion from other posts -  told bluetooth to forget the device, restarted phone, paired it again, and verified all notifications settings

4 Tried a reset - Charge 2 in charger, hold button till logo shows, and verified all notifications settings.

Nothing has worked and I am starting to get a little frustrated.

Any ideas welcome.

Thanks

[MarcoGFitbit]

Hello everyone, I hope you're doing well! 

I appreciate some of you have taken the time to reply and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Reneemac]

That worked!   Thank you !   Was driving me nuts that I wasn’t getting notifications .  I don’t always have phone right near me so it’s nicd to see what is on the phone 

[MarcoGFitbit]

Hello @Reneemac, thanks for joining the Fitbit Community, it's great to have you on board. 

I'm very glad your issue has now been resolved. I appreciate you have joined the Community to let us know about this. If there's anything else I can do for you, please don't hesitate to reply. 

Happy stepping!

[Fullmer4]

I think one of the previous posts touched on something that could be addressed by Fitbit.  I have had the notifications turn off for no apparent reason several times.  I'm thinking it probably happens when I attach my charger and accidently hit the button with the charging clip.  Could Fitbit change the firmware to somehow require a more deliberate action on the part of the user?  Perhaps something as simple as a second press to change the state of the notifications once the notification setting has been selected?

[TonyMan]

As one of the folks who stumbled upon this solution, I couldn’t agree more you more. I believe part of them doing that though is that with newer models being introduced in here might be the possibility that something like this doesn’t seem like a pressing issue.

Tony

[MarcoGFitbit]

Hello @Fullmer4, have a warm welcome to the Fitbit Community, thanks for joining us. I appreciate you have taken the time to reply @TonyMan, I hope you're doing well. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future.

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.