Charge 2 Sync

[JJ-24]

My charge 2 was failing to sync. There's lots of topics on this with the same advice. I've switched blue tooth on off.. got the latest app and iOS installed etc. I ended up removing the device to re sync and now it won't even do that. It's clear there is an issue with the charge 2 syncing. Are fit but looking to resolve it? Ive had mine a week and it's looking like it'll be returned...

[SteveH]

I don't think it's a general problem as mine is still syncing fine.

You didn't mention that you have tried a restart using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

This can sort out many problems and does no harm so it's worth a try. In fact, give it a few tries as it doesn't always do the trick first time.

It'll be a shame to give up on fitbit after just a week but that, of course, is your call. Make sure you don't leave it too late to qualify for a refund.

[MarcoGFitbit]

Hello @JJ-24, have a warm welcome to the Community!

As @SteveH, mentioned, please try to restart your Charge 2 a couple of times before trying to set it up as a new device on your account. Additionally, I would like to provide you some pointers that might be helpful for you as well:

• After restarting your tracker, leave it plugged in and charging during the setup process.
• Go to the Bluetooth devices on your phone and check if Charge 2 is on the list of paired devices, if it is, tap on it and select Forget this Device. Then restart your phone.
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.

I hope this information can be useful, keep me posted in case you need anything else!