09-19-2017 05:17
09-19-2017 05:17
My charge 2 will not sync with my iPhone 6. I left it at home for a trip and so it died. When I got back and charged my fitbit, it says last sync was 9/6 and it won't sync up to my phone. I plugged it into my computer and tried to restart it but it the fitbit still has the wrong date and time.
Best Answer09-20-2017 07:12
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09-20-2017 07:12
Hello @Natoliv329, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
The reason the date and time are not showing correctly is because the tracker hasn't synced lately, in which case I would like to suggest you to check @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many members in the Community dealing with the same situation.
In case your tracker is still not syncing correctly after following the troubleshooting steps, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and your phone.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else. ![]()
Best Answer